Returns & Exchanges

Due to the perishable nature of our frozen products, Den Norske Isbilen ensures strict quality control to maintain the cold chain from our warehouse to your door. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery to arrange a refund or replacement.

Return Process

• 1.
  Inspect Upon Delivery

  Please check your order immediately upon arrival to ensure all frozen goods are present and in perfect condition before the driver leaves.

• 2.
  Document Discrepancies

  If any product is damaged or does not meet our quality standards, take a clear photo of the item and its packaging as evidence for your claim.

• 3.
  Contact Customer Support

  Email our support team within 24 hours with your order number and photos to initiate a request for a credit note or product exchange.

• 4.
  Safe Disposal

  For food safety reasons, we do not require the physical return of perishable items; once your claim is approved, you may dispose of the faulty product.