Frequently Asked Questions
Everything you need to know about our premium frozen treats and home delivery.
How does the home delivery service work?
Our signature blue trucks follow set routes through neighborhoods. You can check our online schedule to see when we will be in your area, or place a pre-order online for a guaranteed delivery to your doorstep.
How do you ensure the products stay frozen during transit?
All our delivery vehicles are equipped with professional-grade deep-freeze storage units maintained at -18°C or colder, ensuring your ice cream and frozen goods arrive in perfect condition.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), Vipps, and contactless mobile payments at the truck. For online pre-orders, you can pay securely through our website during checkout.
Do you offer dairy-free or gluten-free options?
Yes, we have a diverse range of products catering to various dietary needs, including vegan fruit bars and gluten-free cones. Please check the product descriptions or ask our driver for the allergen menu.
What should I do if I am not home during the delivery?
If you have pre-ordered and are not home, we can leave your order in a thermal bag with dry ice at your doorstep for an additional fee, or you can arrange for a neighbor to receive it.
Can I track the location of the ice cream truck?
Yes! By using our mobile app or the 'Live Map' feature on our website, you can see the real-time location of the truck assigned to your route and receive a notification when it is nearby.